SUPPORT
How can we help?
One person builds PulseU, and he reads every email. Most questions are answered below.
Something's wrong with an event
Wrong time, wrong room, or it was cancelled. Send the event name and we'll check the source.
Report an event →The app isn't working
Tell us what happened and which screen you were on. A screenshot helps a lot.
Report a bug →I run an organization
Claim your page to post events straight to PulseU and fix how you appear.
Claim your org →For students
Using the app day to day.
Is PulseU an official Rutgers app?
No. It's an independent app built by a Rutgers student. It collects public event listings from Rutgers sources and links every event back to where it came from. It isn't run or endorsed by Rutgers University.
How fresh is the event info?
PulseU checks every source every six hours. If an event changed in the last few hours, open it and tap the original link to see the latest from the people running it.
Where did my club's events go?
Rutgers moved student-organization events into a system that needs a NetID login, and PulseU never reads anything behind a login. Clubs can still reach PulseU by claiming their page and posting directly.
What's the Pulse tab?
A live read on today at Rutgers: when campus peaks, what's starting soon, and big weekends like Homecoming before they arrive.
I'm not getting notifications.
Check iPhone Settings, then PulseU, then Notifications. In the app, make sure you follow at least one organization or have saved an event. Notifications only go out for those.
Is there an Android version?
Not yet. PulseU is iPhone only for now.
Can I delete my data?
Most of what PulseU keeps lives only on your phone, and deleting the app removes it. For anything on our servers, see Keeping and deleting data in the Privacy Policy.
For organizations
Clubs, offices and departments.
How do I claim my organization's page?
Find your organization on the Organizations page and choose Claim. We'll ask for your organization email and a link that shows you run it.
We don't see our organization on PulseU.
Organization pages appear once PulseU has picked up a recent or upcoming event from you. If yours is missing, email us with your organization's name and where you post events, and we'll add you.
Our event is listed wrong.
If it came from a Rutgers page, fixing it there fixes it on PulseU within six hours. If it's still wrong after that, email us the event name.
We're a department. Can we work together?
Yes. Pilots add demand data and a direct line to students who follow you. Email pulseu.app@gmail.com with your office name.
Still stuck?
Email us and include your app version from Settings. We aim to reply within 48 hours.